1. Agreement to Terms
By accessing or using VouchCrew ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.
2. Use of Service
VouchCrew provides software that enables field service businesses to collect customer feedback via SMS and manage online reviews. You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for ensuring your use of the Service complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.
3. TCPA Compliance
You acknowledge that sending SMS messages to customers without proper consent may violate the TCPA. By using VouchCrew, you represent and warrant that: (a) you have obtained prior express written consent from each customer before sending them marketing or promotional SMS messages; (b) you will honor all opt-out requests promptly; and (c) you will maintain records of customer consents. VouchCrew provides tools to assist with compliance but is not responsible for your compliance obligations.
4. Account Registration
To use VouchCrew, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party.
5. Subscription and Payment
VouchCrew offers paid subscription plans. By selecting a paid plan, you agree to pay the applicable fees. Fees are billed in advance on a monthly basis and are non-refundable, except as required by law. If you fail to pay fees, VouchCrew may suspend or terminate your access to the Service. Prices may change upon 30 days notice.
6. Free Trial
VouchCrew may offer a free trial period. At the end of the free trial, your account will require a paid subscription to continue. VouchCrew reserves the right to modify or terminate free trial offers at any time.
7. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of VouchCrew and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of VouchCrew.
8. Customer Data
You retain all rights to data you submit through the Service, including customer names and phone numbers ("Customer Data"). By using the Service, you grant VouchCrew a limited license to process Customer Data solely to provide the Service. VouchCrew will not sell your Customer Data to third parties. You are responsible for ensuring you have the right to submit Customer Data.
9. Prohibited Uses
You may not use the Service to: send spam or unsolicited messages; impersonate any person or entity; transmit any material that is unlawful, harmful, or offensive; attempt to gain unauthorized access to any portion of the Service; or interfere with the proper working of the Service.
10. Limitation of Liability
In no event shall VouchCrew, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Service.
11. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
12. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
13. Contact Us
If you have any questions about these Terms, please contact us at support@vouchcrew.com.