SMS Terms & Conditions
Last updated June 20, 2026
These SMS Terms & Conditions govern the text-message program operated by VouchCrew on behalf of field-service businesses (each, a “Business”). By receiving a message, you agree to these terms.
1. Program description
After a Business completes a job for you, VouchCrew may send you a one-time text message inviting you to share feedback and leave a public review. Every customer receives the same invitation. Messages are sent using A2P 10DLC registered messaging.
2. Consent
You consent to receive these messages by providing your mobile number to a Business in connection with its services. Message and data rates may apply depending on your mobile carrier and plan. Consent to receive marketing texts is not a condition of any purchase.
3. Message frequency
Message frequency is limited. You will typically receive one review invitation per completed job, and at most a single reminder if you do not respond. We do not send recurring promotional messages through this program.
4. Opt-out (STOP)
You can cancel at any time by replying STOP to any message. After you reply STOP, you will be permanently suppressed and will receive a single confirmation that you have been unsubscribed. No further messages will be sent unless you opt back in.
5. Help (HELP)
For help, reply HELP to any message or contact support@vouchcrew.com. You may also reach the Business that sent the message directly.
6. Send window
Messages are sent within permissible local hours, with a default window of 8:00 a.m. to 8:00 p.m. in the recipient’s local time, in accordance with applicable law and carrier guidelines.
7. Supported carriers and delivery
Supported carriers include major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and network conditions outside our control.
8. TCPA and legal compliance
This program is operated in accordance with the Telephone Consumer Protection Act (TCPA) and CTIA messaging principles. Businesses using VouchCrew are responsible for obtaining any consent required to contact their customers and for complying with applicable law in their jurisdiction.
9. Privacy
Your information is handled in accordance with our Privacy Policy. We do not sell mobile numbers collected for this program.